Frequently Asked Questions


The FAQs are intended to be a useful resource and guide for your online learning experience. Learn more by clicking on the title of interest.

Saturday, May 2, 8:00 am – 5:00 pm CDT
Sunday, May 3, 8:00 am – 2:45 pm CDT
Before you attend, we encourage you to determine which sessions are of interest and to add them to your personalized itinerary under the “My Itinerary” tab. For your convenience and ease of locating sessions of interest to you, we recommend using the event Filter by Date or Tag which will allow you to sort sessions by conference/event track. Find a session you wish to add to your itinerary and click “Add to Itinerary”. During the event, navigate to this tab, and select “My Itinerary” at the top for easy access to the sessions you selected and to launch your session(s).
The event live stream can be accessed by most mobile devices, including tablets and smartphones. However, we strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience.
Before attending the online event, be sure to check your system’s compatibility with the live broadcasting platform. This will ensure that you have all the proper items required for accessing the live event. Click on the "System Checker" tab on the event page. Be sure to apply necessary updates to your system for items that fail before the live event.
Each session opens 15 minutes prior to the start time. To access your live streamed session(s) click the “My Itinerary” tab to view the schedule that you created and launch from there or click on the "Sessions" tab and use the Filter by Date or Tag to locate and select your desired sessions. 
To access all currently available conference materials, click the "Handouts" tab. Check back frequently for updated materials. You will also be able to access materials in the “Resources” area during the live session.
We want your feedback! Evaluations will be open 15 minutes prior to the end of each session, for completion in real time or after the event. To access the speaker evaluations go to the event page and click the "Evaluations" tab.
If you need further help, please contact our Technical Support. Live help is available 9am - 5pm ET, Monday-Friday. Call us at {{$platformInstance.support.phone}} or use the GREEN "Live Support" chat feature. Support will be available throughout the event, starting from 1 hour before the start until 30 minutes after the last session.