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2013 Annual Session - Managing the Special Needs Patient: Orthodontic Treatment and the Patient with Autism

2013 Annual Session - Managing the Special Needs Patient: Orthodontic Treatment and the Patient with Autism

Credits: None available.

Managing the Special Needs Patient: Orthodontic Treatment and the Patient with Autism

Autism Spectrum disorder is more commonly diagnosed now than in previous decades. The prevalence has been reported to be as high as 1 in 110 children born in the United States. With this increase in the number of children on the Autism spectrum the orthodontist can expect to see more of these patients in coming years. This presentation will attempt to educate those in attendance about the understood and misunderstood aspects of caring for these special needs patients. We will define Autism Spectrum Disorder and its varying presentations along with the etiological and epidemiological factors associated with it. Medical treatments, both traditional and non-traditional, and their role in the treatment of the autistic patient will be discussed. The effects of Autism on the patient, parents, and siblings play an important part in understanding the family dynamics that are present with the autistic patient and we will identify characteristics that should be considered when a patient and the family decide that orthodontic treatment is necessary for their child. Finally, helpful tools for the clinical management of the autistic patient will be identified and presented to aid the practitioner in the successful treatment of these unique individuals.

Learning Objectives:

  • Define Autism Spectrum Disorder, its etiology, and epidemiology
  • Identify the unique problems faced by the autistic patient and the family
  • Identify a protocol for evaluation and successful treatment for the autistic patient.

Speaker(s):
Standard: $75.00
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00

2013 Annual Session - Dismissing a Patient: Legal, Practical and Ethical Issues

2013 Annual Session - Dismissing a Patient: Legal, Practical and Ethical Issues

Credits: None available.

Dismissing a Patient: What You Need to Know to Say Goodbye

Knowing the proper protocol for terminating the doctor-patient relationship should be a part of every dentist’s risk-reduction armamentarium. In this lecture, we will explore mechanisms to dismiss uncooperative or non-paying patients still in active treatment as well as those patients who have successfully completed treatment. This presentation is designed to make the orthodontist and office staff aware of the legal, practical and ethical issues related to dismissing a patient.

Learning Objectives:

  • Recognize why it is important to dismiss a successfully treated patient
  • Discuss how to dismiss an active patient from the office during treatment
  • State some of the risks in dismissing a patient improperly
  • Identify the ethical issues surrounding patient dismissal.

Speaker(s):
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00
Standard: $75.00

2011 Annual Session - Communicate, Educate and Motivate: Keys to Patient Compliance

2011 Annual Session - Communicate, Educate and Motivate: Keys to Patient Compliance

Credits: None available.

Over the past 30 years, Dr. Diane Milberg and her orthodontic staff members have successfully used communication skills to enhance their practice. Excellent communication continues to be a successful internal marketing tool and enhances patients' trust and cooperation during treatment. Her presentations are interactive and enjoyable. Staff members as well as doctors are invited to attend.

Learning Objectives:

  • Four easy steps to effective communication
  • How to educate patients at each appointment
  • Motivation strategies to promote cooperation
  • Negotiation techniques to achieve an excellent orthodontic result

Speaker(s):
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00
Standard: $75.00

2010 Annual Session - Do You Know Where Your Patients Are?

2010 Annual Session - Do You Know Where Your Patients Are?

Credits: None available.

Many practices today do not have a clear game plan established to keep or build their patient network. The contacts you have made by serving generations of families need to be cultivated. This lecture will present the systems to build your family care program from within your existing patient network. Knowing where every patient stands and where you are losing patients is very important in defining your case acceptance number. Marketing is all about building communication from within and cultivating a positive, profitable patient-based network.

Learning Objectives:

  • Establishing a family care program that works
  • Cultivating a positive patient base by marketing through communication
  • Applying statistical data to evaluate case acceptance from all job designs

Speaker(s):
Standard: $75.00
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00

2010 Annual Session - Exceptional Customer Service: You Only Succeed When Your Front Office Succeeds

2010 Annual Session - Exceptional Customer Service: You Only Succeed When Your Front Office Succeeds

Credits: None available.

Today more than ever before the ability to attract non-referred patients is a key to a healthy, growing practice. Referred patients are likely to schedule a consult regardless of their first-call experience because they trust the person who referred them. However, you only get the chance to succeed with non-referred prospects when your front office succeeds. In this session, we will explore keys to providing exceptional customer service, with a special emphasis on how front office staff can succeed in making the right first impression every time.

Learning Objectives:

  • Learn how some standard practices work against delivering great service
  • Learn 5 guiding principles to delivering exceptional service
  • Explore the four phases of learning

Speaker(s):
Standard: $75.00
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00

2010 Annual Session - Overcoming Objections: Converting New Patients in the Exam

2010 Annual Session - Overcoming Objections: Converting New Patients in the Exam

Credits: None available.

In todays real world, all new patients dont always say yes immediately. They may have objections or concerns that need to be dealt with at that time and are reluctant to committing to treatment. If you can overcome these objections, you will prevent them from becoming pending patients. How you deal with these objections will determine if they will commit at the exam.

Learning Objectives:

  • Applying effective selling techniques to overcome objections, thus closing the sale.
  • Welcoming objections and understanding it is an invitation from your patient to help them overcome and proceed with treatment.
  • Recognizing specific objections TCs are faced with in their practice and how to respond.

Speaker(s):
Standard: $75.00
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00