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AAO Orthodontic Staff Club - your team members may subscribe for free if they join the AAO Orthodontic Staff Club first. For more information go to Orthodontic Staff Club.


Products

2010 Annual Session - Exceptional Customer Service: You Only Succeed When Your Front Office Succeeds

2010 Annual Session - Exceptional Customer Service: You Only Succeed When Your Front Office Succeeds

Credits: None available.

Today more than ever before the ability to attract non-referred patients is a key to a healthy, growing practice. Referred patients are likely to schedule a consult regardless of their first-call experience because they trust the person who referred them. However, you only get the chance to succeed with non-referred prospects when your front office succeeds. In this session, we will explore keys to providing exceptional customer service, with a special emphasis on how front office staff can succeed in making the right first impression every time.

Learning Objectives:

  • Learn how some standard practices work against delivering great service
  • Learn 5 guiding principles to delivering exceptional service
  • Explore the four phases of learning

Speaker(s):
Standard: $75.00
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00

2010 Annual Session - Overcoming Objections: Converting New Patients in the Exam

2010 Annual Session - Overcoming Objections: Converting New Patients in the Exam

Credits: None available.

In todays real world, all new patients dont always say yes immediately. They may have objections or concerns that need to be dealt with at that time and are reluctant to committing to treatment. If you can overcome these objections, you will prevent them from becoming pending patients. How you deal with these objections will determine if they will commit at the exam.

Learning Objectives:

  • Applying effective selling techniques to overcome objections, thus closing the sale.
  • Welcoming objections and understanding it is an invitation from your patient to help them overcome and proceed with treatment.
  • Recognizing specific objections TCs are faced with in their practice and how to respond.

Speaker(s):
Standard: $75.00
Members: $30.00
Residents: $0.00
Staff Club: $0.00
CE Passport: $0.00
Distance Learning: $0.00