Please choose one of the following:
AAO Orthodontic Staff Club - your team members may subscribe for free if they join the AAO Orthodontic Staff Club first. For more information go to Orthodontic Staff Club.
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Credits: None available.
Orthodontic clinical assistants are very skilled at performing the treatment procedures that their orthodontist currently uses but they often times do not completely understand the science and reasoning behind any give procedure. In today’s busy offices, with assistants of varying experience, it is hard to keep track of who knows what and often time assistants are hesitant to ask questions about something they are expected to know because they do it on a daily basis. This lecture will discuss the area of orthodontics where Biology and Technology meet. Everything from levels of force, Andrews 7 keys, skeletal change vs dental movement, and a host of other concepts basic to “why orthodontists do what they do” will be covered.
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Credits: None available.
This lecture will teach participants how to recognize different types of complainers among our patients or parents, and how to effectively manage them using a proven 5-step process. Upon completion of this course, attendees should embody the basic skill set to take office complaints and turn them into opportunities.\
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Preview Available
Credits: None available.
For many years now HIPAA has been this looming threat on the Practice, so vague and seemingly complicated most Practices, let alone staff, really don’t know where to start – so they don’t. I’d like to share some simple & bite sized practical approaches with you so you can feel confident heading back to the Practice and making headway with them. We’ll be discussing 1) Understanding that HIPAA is a series of steps down a long road, 2) A handful of small, manageable steps along that journey, steps that you'll be comfortable with, 3) If getting Ransomware on one of the practice computers be a HIPAA violation and 4) Common mistakes made with computers that are at odds with HIPAA. I promise to limit the Geek speak and talk about issues in terms we can all understand. I encourage you to bring your own questions to share.
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Credits: None available.
The team’s role for successful use of aligners is essential.
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Credits: None available.
Maintaining a thriving practice insists that you be an informed business manager with eyes open on today's marketplace/consumer/competition. With the demands of day-to-day operations, it’s easy to neglect the business of information – and when you don’t have the information you need, it’s difficult to identify trends or make decisions to alter your course. Understand the power of a process driven, patient-centric practice as we explore "must know metrics” that drive performance and profitability.
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Credits: None available.
Accounting is defined as a “process of identifying, measuring, and communicating financial information to permit informed judgments and decisions”. Using an extensive knowledge of accounting principles and consummate experience in the orthodontic industry, we will inform attendees how to apply this definition to accurately measure their practice’s financial fitness. While each orthodontic practice is unique, the benchmarks for orthodontic accounting are definitive. You will leave this presentation with a greater understanding of these financial standards and will gain the knowledge to make more informed financial decisions in your practice.
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Preview Available
Credits: None available.
Reviews matter. Great ones can double or even triple your sales. Poor ones can - well - put you out of business. But not every day is perfect. And despite the best intentions, things don't always go as planned. So how should we manage the inevitable bad review when things go wrong? And how can we nurture the good ones when things go well?
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Credits: None available.
Empower your full team with practice growth strategies, identifying effective initiatives for success! Unlock hidden talent and work together to achieve your practice goals. We will outline marketing scenarios, define organization of systems, identify action items and show you how to maximize team cooperation as you march toward your production goals.
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Preview Available
Credits: None available.
In the New Patient Process, it’s not all about reaching cruising altitude. The “takeoff” leading up to the exam and the “descent” following the exam are just as important towards your sales success, and ultimately marketing your practice. Buckle up as we discuss the marketing and sales keys to execute an optimal New Patient Exam, how you can make an impact even after the start appointment, and which crewmembers in your practice play a role during these stages of the process.
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Preview Available
Credits: None available.
Today’s lecture will teach you strategies to create cooperative patients. You will understand how to use age appropriate analogies, ask curious questions, and enlist your patients to become team-members. Cooperative patients complete their orthodontic treatment on time with excellent results. Happy patients make your day fun.
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