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• Office Management
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Orthodontic Team

AAO Orthodontic Staff Club - your team members may subscribe for free if they join the AAO Orthodontic Staff Club first. For more information go to Orthodontic Staff Club.

Preview Available

2017 AAO Annual Session - How to Create and Maintain Your Dream Team

Credits: None available.

This lecture will detail what it takes to create and maintain the kind of dream team that most practices only dream of, but find it difficult to bring to life.

Learning Objectives:

• Identify what a dream team is and isn’t.
• Implement the seven aspects for creating their dream team.
• Implement the three aspects for maintaining their dream team.

• Dean C. Bellavia, BS, MS, PhD, The Bio-Engineering Co.

Preview Available

2017 Webinar - The Correct Technique to Achieve Maximum Bond Strength on All Intraoral Surfaces

Credits: None available.

Attendees will learn the correct technique to reduce bracket and bond failures on enamel, composite, metal, zirconia and porcelain surfaces......with only 2 products minimizing the number of steps and reducing product inventory! Bonding passive lingual retainers for successful, long term retention in addition to bonding acrylic, banded and crown appliances will also be covered.

After this lecture you will be able to:

1. Explain how to successfully bond to porcelain crowns without the use of hydrofluoric acid.
2. Explain how to bond aligner attachments without adhesive flash
3. Explain how to reduce bond failure on premolars and molars

Paul Gange's dedication to orthodontic bonding spans four decades. He has been a guest lecturer on bonding around the world, is a published author and holds several patents. However, his greatest achievement is the daily technical support he enjoys providing to doctors, assistants and students worldwide.

Speaker Disclosure:
Consultant: none

Length of session:
The session is scheduled for 90 minutes.

Continuing Education:
Each participant who completes the Webinar will earn 1.5 CE for the entire session.

Continuing Education Disclaimer:

This Continuing Education Program provides attendees with a relevant and rewarding continuing education experience. However, neither the content of a course nor the use of specific products in any program should be construed as indicating endorsement or approval of the views presented or the products used by the AAO or by any of the respective subsidiaries. Speakers are required to disclose to participants any financial, commercial or promotional interest in a product or company that may influence their presentations; however, the AAO shall not be liable for a speaker’s failure to disclose such interest.

American Association of Orthodontists is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual lectures or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

• Paul Gange, Sr., BS, BA, Reliance Orthodontic Products, Inc.

• Shareholder: Reliance Orthodontics

2016 AAO Annual Session - Mastering Effective Communication with Enhanced Verbal Skills

Credits: None available.

You have a fantastic practice! Your website is incredible, you have the newest 3-D scanner, your events for patients are talked about for years to come. On the surface, everything looks perfect, but you may be missing one huge detail: your team does not have the necessary verbal skills to reach your practice's full potential. This presentation will cover the essential verbal skills necessary for any successful practice, from interacting with patients and parents to making a great impression. Also learn the essential components necessary to motivate and excite patients and parents. Listen to actual audio recordings to see examples of common mistakes in practices and amazing alternatives to elevate your practice's verbal skills from good to exceptional!

Learning Objectives:

• Enhance communications for the clinical and front office team members that add VALUE to your practice
• Promote your practice, doctor and team through daily interactions
• Identify the hidden social and financial impact of poor verbal skills

• Ms. Carol A. Eaton, RDA
• Dana Worth, BS

2016 AAO Annual Session - Managing Complainers, Compliance and Crazy People

Credits: None available.

We all have them: complainers, poor compliance, and, well, crazy patients. They only make up one or two percent of your practice, but they can ruin your day and your reputation. In this fast paced presentation, you will learn the tricks and techniques to avoid future problems, and how to turn the complainers into referrers.

Learning Objectives:

• Prevent common patient "misunderstandings"
• Change angry patients to content patients
• Manage patients who need extra time and attention

• Ms. Carol A. Eaton, RDA
• David Ostreicher, DDS, MS, MPH

2016 AAO Annual Session - Retainers: Bonded or Removable, Charge or No Charge, Dealing with Relapse

Credits: None available.

You would think that, with all the brilliant minds in orthodontics, we would have solved the age-old dilemma of preventing post-treatment relapse. Well, we haven’t yet done so. This presentation will discuss why retention is so important and various methods used to control relapse. A review of the different methods of retention, their pros and cons, and how to implement each in your practice will be discussed. It will also discuss some new methods along with others on the horizon.

Learning Objectives:

• Identify why retainers are critical to successful orthodontic treatment
• Discuss the benefits of different methods of retention
• Distinguish when it is appropriate to make new retainers and how to charge for them

• Dr. Douglas Depew, DMD, MS

2016 AAO Annual Session - 30 Ways to Improve Your Office Efficiency

Credits: None available.

Do you want your office to run smoothly and effectively on a daily basis? Do you feel that you could be more efficient with your current team but don't know how to get there? During this presentation by Dr. Kozlowski, you will learn 30 (or more) ways that you can reach the peak of efficiency and effectiveness in your practice.

Topics will include: 

• Team - Hiring, training and developing an amazing team
• Technology - Implementing time saving technology into the practice
• Systems - Developing systems for a smooth office workflow
• Communication - Enhance communication; the cornerstone of an efficient office
• Clinical - Learn how clinical efficiency improves administrative efficiency and makes the practice run more smoothly.

After this lecture you will be able to:

• Discover how to use technology and systems to enhance the communication and efficiency in your office
• Identify areas in your practice that may be underperforming and develop options to overcome these challenges through team training and culture
• Enhance the administrative workflow of your practice to "work smarter, not harder"

• Jeff Kozlowski, DDS

• Consultant: ORMCO and Shareholder: OrthoFi

2016 AAO Annual Session - Using Technology for Internal Marketing

Credits: None available.

As markets become flatter and anyone/anywhere can steal sales, it's imperative we find new and effective ways to generate quality leads and convert them into sales -- while nurturing the long tail of opportunity from your existing patients. This presentation will examine current trends in online marketing and showcase the innovative tools your team can use in-house to remain competitive.

After this lecture you will be able to:

• Identify new methods for finding patients and keeping them
• Implement digital strategies with little cost in terms of time and money
• Create metrics to determine the effectiveness of your marketing campaigns

• Mr. James Kerr, BS

2016 AAO Annual Session - Staff Management and Staff Meetings

Credits: None available.

Charlene has interviewed thousands of team members in her career as a management consultant. A happy and productive team is the foundation to an excellent marketing plan. All HR systems need to be in top shape to attract and keep the best talent on the team.

After this lecture you will be able to:

• Assess what is needed to create an effective staff meeting that gets results
• Identify the key points that create a Peak Performance team
• Recognize the team members' roles, goals and benchmarks according to their position on the team

• Charlene White, BS

• Consultant: Progressive Concepts, Inc.

2016 AAO Annual Session - Managing Risks to Enjoy the Rewards of Patient Receivables

Credits: None available.

Just as no two orthodontic cases are the same, each patient’s financial situation differs greatly. By taking a customized approach and maintaining a big picture view for the practice, you can have a greater success in managing patient receivables. This session will discuss national guidelines, sensitive collection topics, the role of financial arrangements, and new approaches to handling patient accounts.

After this lecture you will be able to:

• Identify and prioritize your patient delinquency workload
• Assess patient accounts for issues like renegotiation, bankruptcy, missed auto payments, and multiple responsible parties
• Conduct collection activity in a consistent, professional, effective manner

• Ms. Kayla Hoorelbeke, MBA

2016 AAO Annual Session - Oral Hygiene Education and Documentation

Credits: None available.

Over the years, orthodontics has definitely changed. More and more we are being held solely responsible for our patients' final results. Making sure that all oral hygiene information is covered and documented, and educating your patients on their role in their orthodontic treatment, is imperative. Documenting any and all communication with patients/parents, as well as their dentist, helps to protect your practice. The final results can depend on the way you address oral hygiene with your patients while they are in active treatment.

Learning Objectives:

• Define the important elements of oral hygiene for orthodontic patients
• Identify procedural areas in my practice that need improving

• Carolyn Friedman