Please choose one of the following:
AAO Orthodontic Staff Club - your team members may subscribe for free if they join the AAO Orthodontic Staff Club first. For more information go to Orthodontic Staff Club.
Credits: None available.
Charlene has interviewed thousands of team members in her career as a management consultant. A happy and productive team is the foundation to an excellent marketing plan. All HR systems need to be in top shape to attract and keep the best talent on the team.
After this lecture you will be able to:
Credits: None available.
Just as no two orthodontic cases are the same, each patient’s financial situation differs greatly. By taking a customized approach and maintaining a big picture view for the practice, you can have a greater success in managing patient receivables. This session will discuss national guidelines, sensitive collection topics, the role of financial arrangements, and new approaches to handling patient accounts.
After this lecture you will be able to:
Credits: None available.
Over the years, orthodontics has definitely changed. More and more we are being held solely responsible for our patients' final results. Making sure that all oral hygiene information is covered and documented, and educating your patients on their role in their orthodontic treatment, is imperative. Documenting any and all communication with patients/parents, as well as their dentist, helps to protect your practice. The final results can depend on the way you address oral hygiene with your patients while they are in active treatment.
Learning Objectives:
Credits: None available.
Every office needs to have a written inventory control strategy in place; after all, it is your second highest expense after staff wages! It is time to invest in your inventory management to produce future savings in time and money! Learn what questions need to be asked to start your inventory strategy and what actions are the most effective. Some new technologies can simplify the inventory management process. Investing the right amount of time and resources by incorporating new technology with traditional strategic planning can produce maximum efficiency and savings.
After this lecture you will be able to:
Credits: None available.
We are all familiar with the terms “informed consent” and “standard of care” but do we really know what those terms mean or how they relate to our ability to practice good dentistry? Are we really sure what the standard of care is or who determines it? This presentation is designed to define and clarify two important legal concepts that have a significant impact on our ability to practice with confidence and security.
Learning Objectives:
Credits: None available.
Clear aligner therapy is increasing in prevalence as a treatment modality to correct malocclusions. Aligners are now delivered to treat minor problems like orthodontic relapse and even more complex cases involving extractions. This lecture will provide an overview of aligner treatment: covering the spectrum of case types that can be resolved predictably and what assistants need to know, start to finish, to deliver quality aligner care.
Learning Objectives:
Credits: None available.
In this lecture, Ken uses his considerable orthodontic practice management experience to look at Doctor Time Scheduling from the scheduler’s point of view. Few things create more upset in a practice than wrongly-scheduled appointments. The entire team is welcome to evaluate the difficulties in scheduling patients and how to systematically go about alleviating wrongly-scheduled appointments. It certainly begins with a strong, well prepared set of scheduling templates, but there is so much more to scheduling that must happen on a daily basis to achieve maximum on-time efficiency in an enjoyable way that can be reproduced day after day.
After this lecture you will be able to:
Credits: None available.
Most of us use a computer on a daily basis. Rarely do we receive formal training but rather just learn it as we go along. There are all sorts of new things to learn, and this session will share some simple and immediately useful topics that will help you at home and at the practice office, including: making the most of multiple screens in the clinic and consults, the fastest printing method is not printing at all, safe surfing to prevent spyware and viruses, understanding the risks of email and how to deal with it, steps to help keep your information safe. Steve promises to limit the Geek Speak and discuss issues in terms everyone can understand. He encourages you to bring your stories and challenges to share during the session.
After this lecture you will be able to:
Credits: None available.
Learning the skill of delegation, training your clinical team and trusting they will fulfill their role are necessary ingredients for todays orthodontic practice, especially as the practice grows. Cathy will discuss the leadership qualities that allow you to guide and encourage your team to let them go and do their jobs, plus the ten steps you can take to make the process of delegation easier and more effective.
Learning Objectives:
Credits: None available.
How does a practice move beyond controlled and mechanical behaviors to a place filled with excellence, excitement and joy? In this fun and rewarding lecture, Ken Alexander will share the vital secrets of Think Right, Do Right & Be Right that allows a practice to grow up into super success while having fun doing it. For more than 25 years, Ken Alexander has been teaching winning principles for orthodontic practice success in new patient enrollment, customer service, scheduling, patient cooperation, and team building. Change is never easy, and often not sustainable, unless one first understands correct thinking and making proper choices that lead to excellence of service and the best you can be!
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