Staff Program - 2018 Annual Session Conference



Products

50 Shades of Bray: Patient Satisfaction to Practice Success

Preview Available

50 Shades of Bray: Patient Satisfaction to Practice Success

May 6, 2018 8:00am ‐ May 6, 2018 10:00am

Here it is!! This year celebrates her 50th Anniversary in this Wonderful World of Ortho! Before many of you were born, practices could be considered “successful” merely by producing quality clinical care. Today, the practice that wants to set itself apart from the norm AND be successful has to create an environment where patients get extraordinary care, delivered in the “3 Critical Areas”. There are many choices of Ortho practices where patients can go and even if your treatment is the BEST quality available, if the patient does not LIKE YOU, or does not feel their expectations are being at least MET, they can and often will choose another practice. Sadly, they might also forfeit your quality clinical care in making that choice. How great when you can be the practice delivering it all!

Having visited Ortho offices in all 50 states of the USA and many International ones as well, Rosemary has seen some of the Best of the Best and also some struggling ones who wonder why they don’t excel and what more they need to be doing. She will share proven ideas that work to entice you to go home and 1) reinvent yourselves, 2) recommit your team, and 3) reignite your level of patient care.

Learning Objectives:

  • Identify what things are most critical to continue practice growth, success & prosperity.
  • Implement various quick “To-Do’s” from Rosemary’s 50 years of knowledge.
  • Identify that many of things that used to work still can and do!

Speaker(s):

OSHA: Protect the Ortho Team!

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OSHA: Protect the Ortho Team!

May 6, 2018 9:10am ‐ May 6, 2018 10:10am

New orthodontic technology such as 3 D Printing, 3 D Imaging & Lasers expose the orthodontic team to new safety risks. Learn how to Protect the Orthodontic Team with Jackie’s enthusiastic seminar identifying new safety risks and valuable safety insights. OSHA safety training requires annual team training and recordkeeping. It’s time to Tune-Up your OSHA training and recordkeeping. Every year orthodontic teams integrate new equipment and chemicals in the practice. Jackie’s seminar reviews established safety protocols and identifies new safety risks associated with equipment and chemicals. Attendees will learn how to Tune-Up ortho safety systems using manufacturer’s IFU’s, GHS chemical information and system checklists for safety validation. Attend this fun and educational seminar and learn how to Protect the Ortho Team!

Learning Objectives:

  • Recognize chemical hazard risks on SDS.
  • Define hazard for each GHS pictogram.
  • Identify PPE used for chemical risks.

Speaker(s):

Change Reaction: Connecting the Dots

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Change Reaction: Connecting the Dots

May 6, 2018 10:20am ‐ May 6, 2018 11:20am

Through this seminar, you will learn how every team member plays an important role in the five major office systems. The staff will learn to respect the importance of the other positions in the office and learn to reduce front-to-back conflict.

Learning Objectives:

  • Define five major systems in the orthodontic office that interconnect.
  • Assess how clinical efficiency affects the schedule.
  • Analyze the team’s role in higher case acceptance.

Speaker(s):

Keys to Compliance: Engaging Kids and their Families in Treatment Success

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Keys to Compliance: Engaging Kids and their Families in Treatment Success

May 6, 2018 10:20am ‐ May 6, 2018 11:20am

Over dozens of conversations between personal friends, one of which is a respected and nationally recognized Orthodontist, the other a career educator, it became quite apparent that they had been serving the same clientele over the years, but that their training was vastly different. Orthodontic professionals often do not receive the training and skill development opportunities in working with children and their families that are typical to educators. Additionally, there is limited instruction and resources in the areas of: childhood development, learning types and disabilities, as well as special needs within oral health care curriculums. Although a primary demographic of most orthodontists are typically children and adolescents, these professionals are often not initially equipped to effectively work with them; or more specifically, engage them in a positive way that will maximize the treatment program set forth. Orthodontic professionals, to be most effective, require training and skills to work with a wide range of children as well as their families, which is also paramount to a successful educator.

Learning Objectives:

  • Better understand the kids you serve.
  • Identify how learning styles, learning disabilities, and other special needs play a role in treatment success.
  • Resolve issues that you find most often create tension between you and a parent.

Speaker(s):

Energy for Life: An Insider’s Guide to Living Better Longer

Preview Available

Energy for Life: An Insider’s Guide to Living Better Longer

May 6, 2018 1:20pm ‐ May 6, 2018 4:20pm

Millions of Americans are controlled by fatigue and hormones going haywire – not knowing how to prevent and remedy the personal power drain that is impacting their quality of life. Built on the most current research, learn the “Seven Secrets” to stabilize blood chemistries and the stress response -- and reclaim energy for life!

Learning Objectives:

  • Identify the chemistry behind the body’s hormonal and immunity systems – and the role of stress hormones and neurochemical imbalance on weight, energy levels and inflammation.
  • Understand the therapeutic role of optimal nutrition, exercise and sleep on the inflammatory response and specific anti-aging lifestyle strategies for lifelong wellness.
  • Learn about the Healthiest Diets in the world with fresh, close to the source food systems, MUFAs, omega 3's, – and the wellness impact on the body through the life cycle.  

Speaker(s):

Capital Ideas for Monumental Relationships

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Capital Ideas for Monumental Relationships

May 6, 2018 1:20pm ‐ May 6, 2018 2:20pm

At the heart of success of any practice/business is great relationships: among the team members, between the doctor and team, and the relationship patients have with the doctor and team. Successful marketing programs are also dependent on relationship. But how do you create positive relationships with people you don’t relate to, or are upset with, or have “personality conflicts” with?

Learning Objectives:

  • Turn differences in personality types into powerful partnerships.
  • Create raving fans from difficult patients.
  • Transform “I gotta go to work” to “I get to go to work!”

Speaker(s):

Enhanced Use of Digital Photos and Orthodontic Radiographs

Preview Available

Enhanced Use of Digital Photos and Orthodontic Radiographs

May 6, 2018 1:20pm ‐ May 6, 2018 2:20pm

Barbara Brinker will demonstrate enhanced use of digital photos and orthodontic radiographs in case presentation, patient education and communication with other related professionals. Using the Dolphin Imaging software, Barbara will cover how patient images can be used to provide in-depth and easy to understand information regarding patient cases.

Learning Objectives:

  • Identify excellence in patient records (both photos and radiographs).
  • Utilize patient records for patient education.
  • Communicate effectively with related professionals using patient records.

Speaker(s):

Legal and Ethical Issues Regarding Dismissing Patients and Obtaining Informed Consent

Preview Available

Legal and Ethical Issues Regarding Dismissing Patients and Obtaining Informed Consent

May 6, 2018 1:20pm ‐ May 6, 2018 2:20pm

This course will provide the attendees with awareness of the ethical and legal issues that arise when dismissing patients from one's practice and when obtaining their informed consent for treatment. These areas are two of the most common situations that expose a practice to legal and ethical redress. The attendee will acquire an in-depth understanding of the importance of inter-patient communications in managing the risks associated with these two aspects of practice.

Learning Objectives:

  • Recognize the ethical and legal issues that confront the orthodontic team with regard to terminating treatment and dismissing a patient from one's practice.
  • Integrate risk management protocols to alleviate or minimize ethical or legal exposure regarding these two aspects of practice.
  • Become proficient in methods of documenting that specific risk management protocols were in place and were utilized appropriately.

Speaker(s):

Management of Knowledge is the Key

Preview Available

Management of Knowledge is the Key

May 6, 2018 2:30pm ‐ May 6, 2018 4:30pm

Orthodontic practices grow when they acquire knowledge and effectively use what they know. Success is dependent on learning, remembering, cultivating, and sharing the practice’s knowledge base. Spend time at the AAO with Karen Moawad to ensure the full utilization of your practice’s knowledge base. Coupled with the potential of individual skills, competencies, thoughts, and innovations, you will learn how to create a more efficient and practice.

Learning Objectives:

  • Integrate methods to grow the practice.
  • Develop a schedule that encourages patient and staff satisfaction.
  • Distinguish improved methods for tracking patients prior to and during treatment.

Speaker(s):

Communicating with Pediatric Dental Offices

Preview Available

Communicating with Pediatric Dental Offices

May 6, 2018 2:30pm ‐ May 6, 2018 3:30pm

What sets you apart from other orthodontic offices in your area? What characteristics (besides good work) does a pediatric dentist look for before referring their patients to an orthodontic office? This presentation will help you market your office to new referral sources, and increase the likelihood they will continue to refer to you in the future.

Learning Objectives:

  • Improve your communication with referring dentists, and keep them informed about your mutual patient's progress.
  • Develop an oral hygiene program that will complement your mutual patient's biannual checkup, and decrease the likelihood of decalcifications and carious lesions.
  • Gain a better understanding of the challenges special needs patients may present, and learn behavior management skills so that you can adequately treat them orthodontically.

Speaker(s):