The New Patient Process is a standard of care in orthodontics and typically follows a protocol or script for consistency and measurable outcomes. However, today’s New Patient is changing! Imagine how your practice can thrive by changing your process to keep up with the ever-changing needs of your new patients! The days of communicating, scheduling, and caring for all New Patients the same needs revitalization. Customizing the care you provide your patients from the onset of their first call to the arrival and flow of their first visit will elevate your new patient experience and enhance your measurable outcomes too! Join Elizabeth as she shares ideas on how to truly customize your approach to every new patient that directly impacts experience and revitalizes your New Patient Process!
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This lecture will be a fast pace overview of many the jobs and tasks required of an effective Office Coordinator including staff management and motivation, statistical gathering, scheduling, customer service and how to manage the boss. Many practical ideas will be shared to help make the Office Coordinator more effective, and his/her job more rewarding.
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There are many myths and misconceptions about Invisalign clear aligner treatment for teen patients. In this fun, fast paced presentation, Dr. Glaser will bust the myths surrounding orthodontic treatment with Invisalign clear aligners in children and teen patients.
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We all know the terms "informed consent," "informed refusal," "standard of care" but what do these terms really mean to us in our day-to-day practice? Each term is precisely defined in our state dental practice act, civil code, or by the outcomes in a malpractice trial. We ignore these definitions at our own peril. In this presentation we will explore how these terms are applied in our practices and how to take steps to insure that we are always in a safe harbor of compliance.
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This program will discuss how custom designing retention for a patient will allow the patient to properly protect their results long term. We will discuss both fixed and removable retention. Hawley and clear aligner designs will both be touched upon. Material choice and design, advantages to 3D scanning and printing, how often an appliance needs to be replaced, and assets an detriments of all materials and designs will be discussed. Participants will gain a solid knowledge base to return to their office and immediately apply what they learn to their patients.
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Scheduling demands from patients and parents can be stressful in any orthodontic day. This class will explore available patient/parent scheduling education tools and scheduling scripting fully. The examples provided will include: scheduling discussion during the new patient process, scheduling contract at start of treatment, handling missed, cancelled and comfort care/emergency appointment requests as well as, many other scheduling stressors. You will leave with effective scheduling scripting and forms to help solve these troublesome scheduling problem areas either before they start or help you manage them smoothly when they occur.
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Skeletal structure often dictates the orthodontic diagnosis and treatment plan. Board Certified Orthodontist, Dr. Ann Marie Gorczyca shares the warning signs that will help you choose the ideal orthodontic options for your patients. Starting with careful evaluation of the facial profile and limitations of orthodontic tooth movement, we will review the importance of cephalometric analysis and the reasons for tooth extraction and orthognathic surgical procedures. Create beautiful results. It’s a win-win-win for everyone: patient, general dentist, orthodontist and other specialists.
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Does your team dread the process of addressing delinquent patient and insurance accounts? If so, it may be time to re‐evaluate your means, methods, and mindset! A “must‐attend” presentation for those wishing to become pro‐active versus re‐active with overdue accounts and convert their collection process from an arduous, awkward routine into an up‐front, gratifying relationship‐building mission.
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Perhaps you have heard the phrase, “Patients don’t seem to cooperate anymore!” The idea that people lack motivation is actually a myth. Every action we take is driven by a desire to ‘achieve’ or ‘avoid’ something. Our opportunity as orthodontic team members is to create a spark in which people’s natural motivations propel them forward. Lori will share four principles that help create conditions that connect people’s internal motivators to becoming true partners in their orthodontic care.
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Oral habits such as nail biting, gingival picking, and digit sucking contribute to poor oral health and can adversely affect orthodontic outcomes. This presentation focusing on common oral habits will include: habit recognition, triage of habit severity and significance, approach to a patient who may have shame attached to the habit, and treatment modalities ranging from behavioral interventions to oral appliances.
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