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OSHA: Spotlight on Safety

OSHA: Spotlight on Safety

May 5, 2019 3:20pm ‐ May 5, 2019 4:20pm

Jackie Dorst shines the spotlight on safety for the orthodontic team. Learn the latest safety tips for cure light use, 3 D printing chemicals and team safety training. Orthodontic Super Stars share their safety recommendations for instrument sterilization, ppe and chemical hazard management in this Fun, Hollywood style OSHA seminar!

Learning Objectives:

  • Describe hazard for each GHS pictogram.
  • Create a customized in-office OSHA training program.
  • Determine correct safety PPE for orthodontic procedures.

Collaborative Approach to Cash Flow: TCs & FCs Working Together

Collaborative Approach to Cash Flow: TCs & FCs Working Together

May 6, 2019 8:00am ‐ May 6, 2019 9:00am

While their responsibilities may be vastly different, Treatment Coordinators and Financial Coordinators both have a direct impact on sales and cash flow in the practice. In the big picture, the job descriptions of these two positions are intertwined and their goals should be more aligned. If each can understand their role, they can begin to orchestrate the flow of money and learn how to positively affect each other's performance to strike a balance between case acceptance and cash flow.

Learning Objectives:

  • Understand the accountability factors for both the TC and FC in their respective roles.
  • Recognize where the job descriptions may overlap to assist each other in maximizing case acceptance and cash flow.
  • Identify and avoid distortions in your statistical results to obtain the best measurements of TC and FC performances in the practice.

You are Your Own Worst Enemy:  Make Three Changes for Your Practice to Thrive in this New Economy

You are Your Own Worst Enemy: Make Three Changes for Your Practice to Thrive in this New Economy

May 6, 2019 9:10am ‐ May 6, 2019 10:10am

Here’s the hard truth: It’s not necessarily increased competition from corporate dentistry, online direct-to-consumer orthodontics or even the economy that prevents most practices from thriving. It’s our own inability to make needed adjustments to the way we do business that hurts us the most. The person who is holding you back is most likely staring at you in the mirror every morning. Join this talk to learn the perfect formula for running a successful practice today.

Learning Objectives:

  • Define the changes necessary to thrive in the new economy.
  • Evaluate your digital marketing strategies.
  • Differentiate your practice based on trust and expertise.

Make Your Place of Employment Your Place of Enjoyment

Make Your Place of Employment Your Place of Enjoyment

May 6, 2019 9:10am ‐ May 6, 2019 10:10am

Do you say “Good God, It’s Monday!” or do you instead say, “Good God! It’s Monday!!” Use the same 4 words with different inflection and tone! It changes everything. How great it would be actually LOVE going to work every day! Many people DO feel that way. What makes the difference? How can you help yourself and your entire team to enjoy the work environment more and look forward to Monday rather than dreading it? Let’s see what other Ortho teams do to create a culture of appreciating both the office work day AND each other. When you can do both, the patient actually benefits as well. Rosemary’s place of employment IS in fact her place of enjoyment and she will share what works for her.

Learning Objectives:

  • Identify the difference between 'I love working' and 'I love NOT working'.
  • Compare what others do to help them enjoy the practice more.
  • Stay UP even when you are feeling down.

HIPAA Compliant Office Management

HIPAA Compliant Office Management

May 6, 2019 10:20am ‐ May 6, 2019 11:20am

Sometimes it takes a data incident to take a closer look at HIPAA compliance at the office; sometimes the Dept. of Health and Human Services through its Office of Civil Rights conducts an investigation in response to a patient complaint or on its own. This program will provide you with pragmatic tips to jumpstart your HIPAA compliance review of the practice to get you ready, prevent violations and resulting fines.

Learning Objectives:

  • Identify common incident scenarios, their consequences and how to prevent them.
  • Review the legal requirements under the Privacy, Security and Breach Notification Rules.
  • Immediately implement pragmatic tips for HIPAA compliance.

The Mechanics of a Top-Notch Clinical Team

The Mechanics of a Top-Notch Clinical Team

May 6, 2019 10:20am ‐ May 6, 2019 11:20am

The principles of successful orthodontic treatment and the operation of a well-run clinical area are strikingly similar. Comprehensive diagnosis, treatment planning and effective mechanics set the stage for quality results. Applying the same proven principals on a day-to-day basis can provide the same high quality outcomes in clinical management. Understanding and implementing the appropriate systems and strategies, combined with effective communication habits, are the actions necessary to developing a top-notch clinical team. Join Lori as she shares tips to create an enlightened, highly efficient and happy clinical team!

Learning Objectives:

  • Define key principles for effective management of the orthodontic clinic.
  • Discuss strategies to maximize the talents of your clinical team.
  • Propose key elements which create an enjoyable and top-notch clinical experience for patients, parents and the entire team.

Managing Risk to Enjoy the Rewards of Patient Receivables

Managing Risk to Enjoy the Rewards of Patient Receivables

May 6, 2019 1:00pm ‐ May 6, 2019 2:00pm

Just as no two orthodontic cases are the same, each patient's financial situation differs greatly. By taking a customized approach while maintaining a big picture view for the practice, you can have greater success in managing patient receivables. We will discuss national guidelines, sensitive collections topics, the role of financial arrangements, and new approaches to handling patient receivables and accounts.

Learning Objectives:

  • Identify & prioritize your patient delinquency workload.
  • Optimize collection activity and the receivables balance.
  • Assess patient accounts with unusual situations.

What We Lack in Hair, We Make Up for in Bonding Knowledge

What We Lack in Hair, We Make Up for in Bonding Knowledge

May 6, 2019 1:00pm ‐ May 6, 2019 2:00pm

Clinical Staff, bring your bonding griefs and concerns to this bond failure therapy session! This lecture will instruct staff on the importance of diligently adhering to proper protocol when bonding. The audience will learn the most up to date techniques when confronted with unique scenarios such as bonding to gold, amalgam, stainless steel, porcelain, zirconia, acrylic and composite. Chairside staff will find many new pearls to take the stress out of intraoral bonding by leaning on the proper products with a comprehensive technique review. Aligner attachments, self etch primers, banding and lingual retainers will all be discussed with a common theme of reducing bond failures.

Learning Objectives:

  • Demonstrate the proper steps to bonding various attachments on artificial surfaces.
  • Execute proficient bonding protocols in challenging bonding scenarios.
  • Analyze various types of bond failure and troubleshoot the cause.

Back by Popular Demand… 50 Shades of Bray: Patient Satisfaction to Practice Success

Back by Popular Demand… 50 Shades of Bray: Patient Satisfaction to Practice Success

May 6, 2019 1:00pm ‐ May 6, 2019 3:30pm

Rosemary just celebrated her 50th Anniversary in this Wonderful World of Ortho! Before many of you were born, practices could be considered “successful” merely by producing quality clinical care. Today, the practice that wants to set itself apart from the norm AND be successful has to create an environment where patients get extraordinary care, delivered in the “3 Critical Areas”. There are many choices of Ortho practices where patients can go and even if your treatment is the BEST quality available, if the patient does not LIKE YOU, or does not feel their expectations are being at least MET, they can and often will choose another practice. Sadly, they might also forfeit your quality clinical care in making that choice. How great when you can be the practice delivering it all!

Having visited Ortho offices in all 50 states of the USA and many International ones as well, Rosemary has seen some of the Best of the Best and also some who struggle, wondering why they don’t excel and what more they need to be doing. She will share proven ideas that work to entice you to go home and 1) reinvent yourselves, 2) recommit your team, and 3) reignite your level of patient care.

Learning Objectives:

  • Identify the things are most critical to continue practice growth, success & prosperity.
  • Implement quick “To-Do’s” from Rosemary’s 50 years of knowledge.
  • Understand that many of things that used to work still can and do!

CBCT Imaging for the Orthodontic Office

CBCT Imaging for the Orthodontic Office

May 6, 2019 2:10pm ‐ May 6, 2019 3:10pm

Cone beam computed tomography is a relatively new 3D imaging technology available to the orthodontic practice. This presentation is designed to provide an overview of CBCT for the orthodontic clinic. Covered topics include clinically relevant CBCT physics, appropriate scan protocols for the orthodontic patient, and radiation dose/risk.

Learning Objectives:

  • Discuss clinically relevant CBCT physics as they relate to image quality.
  • Apply appropriate scan ordering, protocols, and acquisition.
  • Discuss the relevant risks of radiation dose from CBCT and other x-ray exams in dentistry.