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Annual Session 2022

AS22LS02 - Developing a Customer Centric Culture that Drives Solid Results

May 21, 2022 1:10pm ‐ May 21, 2022 1:40pm

Credits: None available.


Implementing a Customer Centric Culture, transforming leaders into Customer Centric Coaches and engaging everyone in the mission of achieving Excellence! The importance of having the customer as the center of every strategy, every decision and every action of any business in order to really add value to customers’ experience and achieve true loyalty, building solid market share.

Learning Objectives:

  • Identify all of the customer-centric key elements that impact their business growth.
  • Estimate the total investment you will need to run the project, and the possible ROI.
  • Implement a Customer Centric Culture plan in their own businesses, completely aware of the importance of training and developing their teams to sustain that culture, increasing profits consistently.



  • Fabio Marques : Consultant: International Excellence Society


Credits: None available.

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