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Annual Session 2022

AS22LS09 - Teamwork: The Key to Exceptional Customer Service

May 23, 2022 2:45pm ‐ May 23, 2022 3:15pm

Credits: None available.


Providing an exceptional patient experience is truly a team effort. In this upbeat presentation, Dr. Depew will share systems for hiring, training, and execution in order to deliver customer service that makes your practice standout from the crowd! He will show how providing outstanding experiences requires a concerted and consistent effort from each team member in order for your patients to refer their friends, and for your practice to grow and remain the place you will want to work forever!

Learning Objectives:

  • Implement systems and methods to develop a reputation as the practice that provides outstanding customer service.
  • Explain why every member of the team in any position is critical for practice success.
  • Demonstrate how actions that are not in line with your doctor’s goals can compromise your doctor’s reputation and success.



  • Douglas Depew, DMD, MS : Stock Shareholder: Trapezio


Credits: None available.

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