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Telling a great story is both an art and a science; you have to master the emotional element to attract an audience and make a connection, but you also must carefully develop your plot to keep them interested up until the very end. Every New Patient Exam is a chance for the Treatment Coordinator and the staff to tell the story of how your practice can help the potential patient sitting in front of you! Using a methodical approach combined with the right mix of personal connection, you can make the most of those sixty minutes to lead a patient towards starting a new chapter by saying yes to treatment.
Learning Objectives:
Identify the steps needed to strategically plan the timing of the New Patient Exam for optimal effectiveness.
Examine the parallels between storytelling and the New Patient Exam.
Demonstrate the best ways to build rapport, earn trust, and obtain commitment to reach a positive outcome in your New Patient Exams.
