Complaints are a daily occurrence in every orthodontic practice. Are you and your team prepared to meet complaints with confidence? The intent of this is presentation is to empower the orthodontontic team to systemize and standardize the way they collective receive, address and manage complaints. Five steps of empowered communication for orthodontic team members will be presented. Several real life day-to-day examples will be shared to allow attendees to relate to and easily implement this approach. Become empowered to view complaints as opportunities as a team.