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Do you have drop-in emergency patients? Do you see patients even if they come in after their appointment is over? Do you reschedule patients within a week of missing their appointments? If you answered yes to any of these questions, your patients are in control! How do you provide excellent quality care while addressing these issues?
Learning Objectives:
Describe how to manage drop-in non-scheduled emergency patients
Determine what is important in establishing a scheduling policy
Recognize the importance of educating and training your patients
