Description

Make a legendary customer service impression. When your office culture, care, and climate are focused on making the patient experience your highest priority, your doctor and team of motivated and inspired service leaders will deliver five star office success. Prepare, organize, and preserve your customer service excellence to product outstanding practice results.

Learning Objectives:

• Understand what patients love and what motivates them to recommend you practice to their family and friends.
• Explore the exceptional new patient experience – don’t leave it to chance!
• Develop a climate of care backed up by actions which foster patient loyalty.

Speaker(s):

• Ann Marie Gorczyca, DMD, MPh, MS