Description

Clear, concise communication is pertinent in today's orthodontic practice. Carol & Dana will provide you with some solid communication guidelines to help you in becoming a master of effective verbal skills.

Learning Objectives:

• Choose your words wisely in communicating positive, proactive, and promotional verbal skills.
• Speak words of VALUE to potential and existng patients and parents.
• Listen and respond to challenging situations while maintaining professional rapport with challenging patients and parents.

Speaker(s):

• Carol Eaton, RDA
• Dana Wade, BS