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Does your team dread the process of addressing delinquent patient and insurance accounts? If so, it may be time to re‐evaluate your means, methods, and mindset! A “must‐attend” presentation for those wishing to become pro‐active versus re‐active with overdue accounts and convert their collection process from an arduous, awkward routine into an up‐front, gratifying relationship‐building mission.
Learning Objectives:
Tackle overdue financials before it leads to confrontation and/or complaints.
Avoid the most common occurring practice missteps.
Utilize effective scripting and communications to resolve both patient and insurance delinquency.
