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2019 Annual Session Conference

Overdue Financials: An Approach for Goodwill and Positive Outcomes

May 5, 2019 1:00pm ‐ May 5, 2019 2:00pm


Does your team dread the process of addressing delinquent patient and insurance accounts? If so, it may be time to re‐evaluate your means, methods, and mindset! A “must‐attend” presentation for those wishing to become pro‐active versus re‐active with overdue accounts and convert their collection process from an arduous, awkward routine into an up‐front, gratifying relationship‐building mission.

Learning Objectives:

  • Tackle overdue financials before it leads to confrontation and/or complaints.
  • Avoid the most common occurring practice missteps.
  • Utilize effective scripting and communications to resolve both patient and insurance delinquency.


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