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2019 Annual Session Conference


The FISCH Principle: A Guide to Effective Staff Communication


May 6, 2019 9:45am ‐ May 6, 2019 10:15am

Description

Correcting, critiquing, and complimenting staff members remains a tricky practice for many doctors and office managers. The purpose of this short talk is to discuss the principles of effective feedback for your staff members.

Learning Objectives:

  • Effectively give praise to your staff members.
  • Effectively give critique to your staff members.
  • Craft your office communication to emphasize results and reason as opposed to emotion.

Speaker(s):

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