Anyone can have a bad day now and then, but even just one employee’s Bad Attitude may cause your practice to have a bad day, a bad week and possibly a bad year. Such negativity can contaminate your office. When someone focuses on what’s wrong rather than on what’s right, she becomes a negative influence on others as well. In this presentation, you will discover the three reasons why a team member might have a Bad Attitude and what strategies you can use to remedy the situation. In one of these instances, all your efforts will fail, and the employee’s attitude will warrant dismissal.
Identify the three reasons why someone might have a bad attitude.
Discover what you can do to help improve their attitude.
Recognize when a team member with a bad attitude should be dismissed.