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2019 Annual Session Conference

Scripting for Scheduling Cooperation from the NP Exam and Forward

‐ May 5, 2019 10:20am

Scheduling demands from patients and parents can be stressful in any orthodontic day. This class will explore available patient/parent scheduling education tools and scheduling scripting fully. The examples provided will include: scheduling discussion during the new patient process, scheduling contract at start of treatment, handling missed, cancelled and comfort care/emergency appointment requests as well as, many other scheduling stressors. You will leave with effective scheduling scripting and forms to help solve these troublesome scheduling problem areas either before they start or help you manage them smoothly when they occur.

Learning Objectives:

  • Provide your new patients with a clear explanation of how your office handles comfort/emergency care, missed or cancelled appointments and re-scheduling on short notice.
  • Identify several ways to address resistance to scheduling that may occur and know at least three ways to phrase things to increase scheduling cooperation with your patients/parents.
  • Present a scheduling contract and explain the guidelines of your individual practice's scheduling expectations to your patients or parents.


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