Dana Wade has over twenty-five years of experience in public relations, customer service, and corporate training. She is the former COO of Engage, a company that provided customized training for orthodontic offices. In her current role as the Continuing Education Manager for Smile Doctors, Dana focuses on internal and external training, with an emphasis on providing exceptional patient service. She is committed to helping practices achieve maximum profitability while providing people with the “Ultimate Patient Experience”. By blending technology and ongoing performance appraisal, Dana is able to provide real time feedback to improve patient-practice relationships.