Frequently Asked Questions

Welcome to the FAQ (Frequently Asked Questions) for Please review our comprehensive list of questions and the solutions to solve many common problems. If you need further assistance, please contact our staff by sending an email from the Customer Support page or calling us at 1.860.953.2900 between 8am-8pm EST M-F. Questions regarding content can be directed to Digitell, Inc at 1.860.953.2900 or


Q: I can't remember my Username or Password to login.
A: Click Login and then Forgot your password. Enter your email address you registered with and an automated email with your username and temporary password will be sent to the email address on your account. Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no longer valid, please contact Customer Support at 1.860.953.2900 to have it manually reset.

Live Webcast Evaluations and CE Certificates

Q: How do I complete evaluations if I was a LIVE WEBCAST participant?
A: Log in to your account and click on the My Account link. Navigate to the webcast conference you attended and click on Evaluations. Complete the speaker evaluations for each session you participated in by clicking on the Take Evaluation link. After you have completed the speaker evaluations, complete the Overall Evaluation.
Q: How do I get my Live Webcast CE Certificate of Attendance?
A: Log in to your account and click on the CE Transcript link located in the My Account area. Your CE Certificate is available to view/print for four years after the date of the live webcast.

Downloading PDF or MP3 Files

Q: I am trying to download a PDF or MP3 file associated with a session, and the file will not start to download.
A: File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request by clicking on the support link located on and indicating the file you are attempting to download. Once the support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator.