Registration refund requests must be received within 72 business hours after the live webinar event in order to receive a refund. Submit your request in writing to the AAO Education Department via email to Telephone cancellations will not be accepted. Requests should include the name of the individual that the registration is under, name and date of the live webinar event, member number and the reason for the refund. All refund requests are subject to approval by the AAO. All approved refunds will be processed within 30 business days after the approval.