2015 AAO Annual Session - Stomping the Fire! Mastering Patient and Staff Conflict Resolution

In our world of customer over-empowerment, the success of our practice is as much dependent on our ability to manage challenging situations that occur throughout the day as it is the quality of our finished results. The problem is that everything taught in orthodontic residency with regards to patient care is wrong! This lecture will focus on achieving excellence in your day-to-day operations. Discover how to strengthen your interpersonal relationship with challenging patients. This presentation is intended for both staff and doctors and is certain to improve your skills as a manager. Learn to stomp the flames of conflict before they become a fire that damages your reputation. After all, every little bit “Yelps.”