AS25BS21
Becoming Unforgettable: The Keys to Crafting a Memorable Customer Journey
Date
April 27, 2025
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In today’s competitive orthodontic landscape, exceptional clinical outcomes are no longer enough to guarantee practice growth and success. This presentation will guide doctors and teams through the key components of creating a memorable and engaging customer journey, from the first point of contact to becoming a raving fan. By leveraging memorable experiences throughout the patient journey, orthodontists can build lasting relationships, foster trust, and inspire referrals – while becoming unforgettable in a world of choices.
Learning Objectives
- Implement three practical and authentic ways to assure your team and your patients remember the best things about your practice.
- Create tailored interactions and touchpoints that make each patient feel valued and understood, enhancing satisfaction and retention.
- Explore the 5 things the top 10% of Orthodontic practicesdDo better than anyone else.
