Overdue Financials: An Approach for Goodwill and Positive Outcomes

Does your team dread the process of addressing delinquent patient and insurance accounts? If so, it may be time to re‐evaluate your means, methods, and mindset! A “must‐attend” presentation for those wishing to become pro‐active versus re‐active with overdue accounts and convert their collection process from an arduous, awkward routine into an up‐front, gratifying relationship‐building mission.

Learning Objectives:

• Tackle overdue financials before it leads to confrontation and/or complaints.
• Avoid the most common occurring practice missteps.
• Utilize effective scripting and communications to resolve both patient and insurance delinquency.