Setting the Scene for Successful New Patient Exams

Telling a great story is both an art and a science; you have to master the emotional element to attract an audience and make a connection, but you also must carefully develop your plot to keep them interested up until the very end. Every New Patient Exam is a chance for the Treatment Coordinator and the staff to tell the story of how your practice can help the potential patient sitting in front of you! Using a methodical approach combined with the right mix of personal connection, you can make the most of those sixty minutes to lead a patient towards starting a new chapter by saying yes to treatment.

Learning Objectives:

• Identify the steps needed to strategically plan the timing of the New Patient Exam for optimal effectiveness.
• Examine the parallels between storytelling and the New Patient Exam.
• Demonstrate the best ways to build rapport, earn trust, and obtain commitment to reach a positive outcome in your New Patient Exams.