The doctor-patient dynamic in orthodontics is typically a positive and uneventful interaction that involves taking amiable patients seeking to enhance their self-image and confidence with orthodontic treatment. Unfortunately, a small percentage of orthodontic patients can be unpleasant or possess unrealistic expectations that complicate orthodontic treatment. Additionally, unexpected clinical events during treatment can increase treatment time, elevate stress for the orthodontic team, and strain the relationship between the patient and the practice. This interactive lecture will explore the management of difficult patients and unexpected clinical events and provide strategies and best practices to manage such situations in the practice setting.
Identify patient behavioral types and unexpected clinical outcomes that can occur during clinical practice.
Explore techniques to manage and mitigate unpleasant patient encounters.
Discuss strategies to manage patients who experience undesired clinical outcomes.