2016 AAO Annual Session - Managing Complainers, Compliance and Crazy People

We all have them: complainers, poor compliance, and, well, crazy patients. They only make up one or two percent of your practice, but they can ruin your day and your reputation. In this fast paced presentation, you will learn the tricks and techniques to avoid future problems, and how to turn the complainers into referrers.

Learning Objectives:

• Prevent common patient "misunderstandings"
• Change angry patients to content patients
• Manage patients who need extra time and attention