Dismissing a Patient: What You Need to Know to Say Goodbye
Knowing the proper protocol for terminating the doctor-patient relationship should be a part of every dentist’s risk-reduction armamentarium. In this lecture, we will explore mechanisms to dismiss uncooperative or non-paying patients still in active treatment as well as those patients who have successfully completed treatment. This presentation is designed to make the orthodontist and office staff aware of the legal, practical and ethical issues related to dismissing a patient.
Recognize why it is important to dismiss a successfully treated patient
Discuss how to dismiss an active patient from the office during treatment
State some of the risks in dismissing a patient improperly
Identify the ethical issues surrounding patient dismissal.