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This lecture will teach participants how to recognize different types of complainers among our patients or parents, and how to effectively manage them using a proven 5-step process. Upon completion of this course, attendees should embody the basic skill set to take office complaints and turn them into opportunities.\
Learning Objectives:
Recognize and differentiate the types of complainers.
Demonstrate how to bring unspoken complaints to the surface.
Manage complaints using a proven 5-step process and turn those complaints into opportunities for maintaining or even improving patient relationships.