Dana Wade has over thirty years of experience in public relations, customer service, and corporate training. She is the former COO of Engage, a company that provided customized customer service training for orthodontic and dental offices. Dana also spent many years as the Continuing Education Manager for Smile Doctors. Currently Dana owns and operates Engage in Excellence, a successful consulting company that offers exceptional customer service training for numerous industries. Dana’s goal is to help businesses build relationships through offering what customers really crave, and she is committed to helping businesses achieve maximum profitability while providing their customers with the “Ultimate Customer Experience”.