Please choose one of the following:
AAO Orthodontic Staff Club - your team members may subscribe for free if they join the AAO Orthodontic Staff Club first. For more information go to Orthodontic Staff Club.
Credits: None available.
Ten Tips for Successful Hiring and Long-term Retention: In today's competitive orthodontic marketplace, finding and keeping the key players in your practice is crucial. Having team members who understand your vision, live your values and love your patients they way you do will take your practice to the next level.
After this lecture you will be able to:
Credits: None available.
Offer patients-in-waiting a thriving Kids’ Club program to keep them engaged in your practice and enthusiastic about your practice. Observation patients have a choice when treatment is recommended and Ms. Nancy Hyman will share crowd pleasing strategies to make your practice the number one choice for this important segment. She will also discuss duties of the Club Braces coordinator, qualifications for Club Braces participants, sibling participation, rewards and step by step instructions for implementation.
After this lecture you will be able to:
Credits: None available.
Use benchmarking to improve practice performance and job satisfaction. The sweet smile of success is yours when you use industry benchmarks to set goals and use management reports to track your performance. Vickie simplifies the “Numbers” side of the orthodontic practice and shows you the key statistics every practice needs to track, how to use patient status codes to manage patient flow, and how to engage practice staff in the process. Practice coordinators who track the numbers pertaining to their position are essential for the practice that wants to achieve higher production and profits. Learn how benchmarking increases teamwork, job satisfaction and production with less stress and more enjoyment.
Speaker(s):
Credits: None available.
This lecture will demonstrate how to use ADDICT, a simple yet effective chronological approach to orthodontic practice management: Analyze, Decide, Design, Implement, Critique, Tweak. ADDICT is applied to the seven areas of practice management: Team Organization, Team Hiring, Team Training, Team Scheduling, Goal-Attaining, Your TC Program, and choosing an associate or partner.
Speaker(s):
Credits: None available.
Dentist-patient communications are increasingly digital by way of interactive web pages, email, texting, and social media. Dissemination is instantaneous and can be widespread. Federal and State laws protecting patient privacy are controlling and create serious consequences for the uninformed and unprepared user of digital media and dental technology. This lecture will review the law of dental technology and communications, discuss the traps and pitfalls for a digital office, and offer tips on avoiding liability while also addressing the issues of social media review sites.
Speaker(s):
Credits: None available.
"Hey, we have a good practice ... why should we work so hard to make it great?" In this informative lecture, Ken Alexander will use his 30 years of consulting experience to take you deep into the inner workings of the truly great practices and show you what it takes to achieve and maintain super success. The secret to getting to greatness lies in unifying the team around a common purpose and ideals, practical systems and joy in the work place. These things help to create the energy and momentum necessary to get to the next level of service and success.
Speaker(s):
Credits: None available.
More and more the orthodontic office is communicating with patients by using texts and emails. From letters, treatment description, and status of treatment to appointment reminders, in today’s society the protection of personal information is essential. All of our patients have what is referred to as protected health information (PHI), and it is our responsibility not to disseminate such information. In some cases, breaching PHI would result in a Health Insurance Portability and Accountability Act (HIPAA) violation, and the office could be significantly fined. Not every email is safe or HIPAA compliant, and both senders and recipients may play a role in this security. This presentation will discuss in detail what PHI is, who could be fined, how to protect it, and step-by-step instructions on how to use email while protecting the electronic sending of a patient’s records and PHI.
Speaker(s):
Credits: None available.
Yelp, Facebook and Google have changed dental marketing radically in the past five years. And the rapid evolution of consumer behavior in the digital era has made practice promotion more challenging than ever. Fred teaches a comprehensive approach to digital marketing, from what your website needs to be, to a strategy for dealing with negative online reviews, to a multi-tiered approach to patient communication, internal marketing and advertising. Fred sheds light on the most important changes happening in dentistry today and shares practical steps dental professionals need to stay competitive in the modern age.
Speaker(s):
Credits: None available.
Do you use a computer at your practice? This session will discuss some simple things that might make your life easier! Things that don’t require replacing your whole network but can make a big difference, including: make an old computer feel fast and new again by changing just one part, safely email patient information, encrypt your Smartphone or tablet to keep your private information private, sign or print documents from an iPad, be more productive with a bigger monitor, great passwords, what to do with all your passwords … and more. Steve will limit the Geek Speak and discuss issues in terms all can understand. Bring your questions to share!
Speaker(s):
Credits: None available.
Andrea Cook’s in-office, hands on training motivates and energizes orthodontic clinical teams. She bases training systems on practical knowledge gained through 20 years chairside experience. She works as a clinical consultant and trainer for premier orthodontic offices across the country. Since effectively training clinical team members is a critical portion to the advancement of clinical productivity and profitability Andrea works with teams to increase efficiency, improve communication and guides the office to a new level of excellence. Her years of experience include working in single, double, and multi doctor practices. She has extensive experience as clinical coordinator for a multi doctor practice seeing over 120 patients per day. Andrea’s experience allows her to understand and address the concerns of the clinical team.
After this lecture you will be able to: