2016 AAO Annual Session - Mastering Effective Communication with Enhanced Verbal Skills

You have a fantastic practice! Your website is incredible, you have the newest 3-D scanner, your events for patients are talked about for years to come. On the surface, everything looks perfect, but you may be missing one huge detail: your team does not have the necessary verbal skills to reach your practice's full potential. This presentation will cover the essential verbal skills necessary for any successful practice, from interacting with patients and parents to making a great impression. Also learn the essential components necessary to motivate and excite patients and parents. Listen to actual audio recordings to see examples of common mistakes in practices and amazing alternatives to elevate your practice's verbal skills from good to exceptional!

Learning Objectives:

• Enhance communications for the clinical and front office team members that add VALUE to your practice
• Promote your practice, doctor and team through daily interactions
• Identify the hidden social and financial impact of poor verbal skills