50 Shades of Bray: Patient Satisfaction to Practice Success

Here it is!! This year celebrates her 50th Anniversary in this Wonderful World of Ortho! Before many of you were born, practices could be considered “successful” merely by producing quality clinical care. Today, the practice that wants to set itself apart from the norm AND be successful has to create an environment where patients get extraordinary care, delivered in the “3 Critical Areas”. There are many choices of Ortho practices where patients can go and even if your treatment is the BEST quality available, if the patient does not LIKE YOU, or does not feel their expectations are being at least MET, they can and often will choose another practice. Sadly, they might also forfeit your quality clinical care in making that choice. How great when you can be the practice delivering it all!

Having visited Ortho offices in all 50 states of the USA and many International ones as well, Rosemary has seen some of the Best of the Best and also some struggling ones who wonder why they don’t excel and what more they need to be doing. She will share proven ideas that work to entice you to go home and 1) reinvent yourselves, 2) recommit your team, and 3) reignite your level of patient care.

Learning Objectives:

• Identify what things are most critical to continue practice growth, success & prosperity.
• Implement various quick “To-Do’s” from Rosemary’s 50 years of knowledge.
• Identify that many of things that used to work still can and do!