Patient Personality Assessment for Effective Communication

Patients come from many different backgrounds but all humans communicate in one of the four “Social Styles”. By learning our own style tendencies and identifying the preferred style of others, we can become extremely effective in communicating with our patients, team and family members. This presentation helps you improve what many consider to be the most difficult aspect of dentistry – communicating with PEOPLE.

Learning Objectives:

• Define and understand the 4 Social Styles.
• Identify key characteristics that present in each Social Style.
• Improve the patient experience, treatment acceptance, and team cohesiveness utilizing your knowledge of Social Style.