2017 Webinar - Best Practices for Infection Control in Orthodontic Practices

Credits: None available.

It’s time to review your orthodontic practice’s infection prevention and instrument sterilization protocols. New products, new technologies and yes even new protocols can save your ortho practice time and money while ensuring patient and employee safety. Jackie Dorst’s Best Practices webinar provides the latest information from CDC for patient protection during orthodontic care. Webinar attendees will learn how to sterilize orthodontic instruments to meet the current Standard of Care for state dental board infection control standards and CDC current guidelines.

Emerging diseases, complex orthodontic technology equipment, medically compromised patients and infection prevention breaches prompted CDC to publish the new Summary of Infection Prevention Practices in Dental Settings – Basic Expectations for Safe Care. Jackie will review the CDC Summary and provide recommendations for products and techniques to help your practice meet the current Standard of Care for infection prevention.

After this lecture you will be able to:

1.List the 7 basic CDC Infection Prevention Standards
2.Identify sterile instrument package for orthodontic instruments
3.Demonstrate correct use of sterile indicators
4.Recognize correct use of barriers and/or disinfectants for contaminated clinical contact surfaces

Jackie Dorst is microbiologist, dental hygienist and passionate about helping ortho teams to be their best! She provides the latest research and technical information with practical methods for clinical implementation. Jackie reviews the science and then applies it to the “real world of clinical orthodontics.” During her 20 plus years of speaking and consulting, Jackie has become an international expert on instrument sterilization, dental infection control and safety. Her “Sterilization and Safety Tune-Ups” have inspired thousands of orthodontic professionals. She is a member of the Organization for Safety, Asepsis and Prevention, the Association for Professionals in Infection Control and Epidemiology, and the National Speakers Association. She is also a clinician graduate of the Academy of General Dentistry and OSHA certified to deliver safety training courses.

Speaker Disclosure:
Consultant: SciCan

Length of session:
The session is scheduled for 75 minutes.

Price:
$0 for Members

Continuing Education:
Each participant who completes the Webinar will earn 1.25 CE for the entire session.

Continuing Education Disclaimer:

This Continuing Education Program provides attendees with a relevant and rewarding continuing education experience. However, neither the content of a course nor the use of specific products in any program should be construed as indicating endorsement or approval of the views presented or the products used by the AAO or by any of the respective subsidiaries. Speakers are required to disclose to participants any financial, commercial or promotional interest in a product or company that may influence their presentations; however, the AAO shall not be liable for a speaker’s failure to disclose such interest.

American Association of Orthodontists is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual lectures or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

Diagnosis and Mechanics for the Clinical Assistant

Credits: None available.

Orthodontic clinical assistants are very skilled at performing the treatment procedures that their orthodontist currently uses but they often times do not completely understand the science and reasoning behind any give procedure. In today’s busy offices, with assistants of varying experience, it is hard to keep track of who knows what and often time assistants are hesitant to ask questions about something they are expected to know because they do it on a daily basis. This lecture will discuss the area of orthodontics where Biology and Technology meet. Everything from levels of force, Andrews 7 keys, skeletal change vs dental movement, and a host of other concepts basic to “why orthodontists do what they do” will be covered.

Learning Objectives:

• Describe the range of ideal for tooth movement and how inner bracket distance, wire selection, and elastics fits with this concept.
• Define Andrews 7 Keys and how wire selection, re-bracketing, and wire bending are used (or not used) over the course of treatment to reach those goals.
• Define how skeletal balance and normal growth and development affects treatment decisions in Class 1, Class 2 and Class 3 patients.

• Consultant: 3M Dental Products Division

2017 AAO Annual Session - Whine to Shine: Turning Complaints into Opportunities

Credits: None available.

This lecture will teach participants how to recognize different types of complainers among our patients or parents, and how to effectively manage them using a proven 5-step process. Upon completion of this course, attendees should embody the basic skill set to take office complaints and turn them into opportunities.\

Learning Objectives:

• Recognize and differentiate the types of complainers.
• Demonstrate how to bring unspoken complaints to the surface.
• Manage complaints using a proven 5-step process and turn those complaints into opportunities for maintaining or even improving patient relationships.

2017 AAO Annual Session - HIPAA = Hype Induced Panic and Apathy

Credits: None available.

For many years now HIPAA has been this looming threat on the Practice, so vague and seemingly complicated most Practices, let alone staff, really don’t know where to start – so they don’t. I’d like to share some simple & bite sized practical approaches with you so you can feel confident heading back to the Practice and making headway with them. We’ll be discussing 1) Understanding that HIPAA is a series of steps down a long road, 2) A handful of small, manageable steps along that journey, steps that you'll be comfortable with, 3) If getting Ransomware on one of the practice computers be a HIPAA violation and 4) Common mistakes made with computers that are at odds with HIPAA. I promise to limit the Geek speak and talk about issues in terms we can all understand. I encourage you to bring your own questions to share.

Learning Objectives:

• Assess that HIPAA is what you make of it – and is best to break it into a manageable progression of steps.
• Deduce that Ransomware presents a risk to the Practice and steps that you can take to manage this.
• Recognize common mistakes people make with computers that could lead to HIPAA issues and how to avoid them.

• MME Consulting, Inc.

2017 AAO Annual Session - The Team and Invisalign

Credits: None available.

The team’s role for successful use of aligners is essential.

Learning Objectives:

• Educate patient starts with the first call.
• Recognize that organization is the key to success.
• Recognize that team members can offload duties from the doctor for a smoother day.

• Consultant: Henry Schein Ortho, Invisalign

2017 AAO Annual Session - Thrive... Methods, Metrics and Strategies

Credits: None available.

Maintaining a thriving practice insists that you be an informed business manager with eyes open on today's marketplace/consumer/competition. With the demands of day-to-day operations, it’s easy to neglect the business of information – and when you don’t have the information you need, it’s difficult to identify trends or make decisions to alter your course. Understand the power of a process driven, patient-centric practice as we explore "must know metrics” that drive performance and profitability.

Learning Objectives:

• Identify and interpret key practice metrics essential to increasing profitability and maintaining marketshare.
• Recognize and develop processes that maintain statistical accuracy and increase treatment starts.
• Recognize and deploy ideas that create exceptional patient experiences and promote a winning practice culture.

2017 AAO Annual Session - Measuring Practice Excellence Through Accounting Expertise

Credits: None available.

Accounting is defined as a “process of identifying, measuring, and communicating financial information to permit informed judgments and decisions”. Using an extensive knowledge of accounting principles and consummate experience in the orthodontic industry, we will inform attendees how to apply this definition to accurately measure their practice’s financial fitness. While each orthodontic practice is unique, the benchmarks for orthodontic accounting are definitive. You will leave this presentation with a greater understanding of these financial standards and will gain the knowledge to make more informed financial decisions in your practice.

Learning Objectives:

• Define the components of production, collections, and adjustments.
• Identify the possible distortions in these definitions through an understanding of practice management system nuances.
• Determine ways to enhance your financial fitness based on the performance of your practice.

• Owner: JM Shoemaker Consulting, Inc.

2017 AAO Annual Session - How to Overcome Your Fear of Online Reviews and Smile While Doing It

Credits: None available.

Reviews matter. Great ones can double or even triple your sales. Poor ones can - well - put you out of business. But not every day is perfect. And despite the best intentions, things don't always go as planned. So how should we manage the inevitable bad review when things go wrong? And how can we nurture the good ones when things go well?

Learning Objectives:

• Identify which review sites deserve more attention.
• Develop standard operating procedures for managing reviews internally.
• Leverage online reviews to find new customers and keep them.

2017 AAO Annual Session - Your Team is Your Greatest Marketing Asset!

Credits: None available.

Empower your full team with practice growth strategies, identifying effective initiatives for success! Unlock hidden talent and work together to achieve your practice goals. We will outline marketing scenarios, define organization of systems, identify action items and show you how to maximize team cooperation as you march toward your production goals.

Learning Objectives:

• Identify key promotions.
• Design marketing strategies.
• Determine action items.

2017 AAO Annual Session - Prep & Landing: Sales and Marketing Beyond the New Patient Exam

Credits: None available.

In the New Patient Process, it’s not all about reaching cruising altitude. The “takeoff” leading up to the exam and the “descent” following the exam are just as important towards your sales success, and ultimately marketing your practice. Buckle up as we discuss the marketing and sales keys to execute an optimal New Patient Exam, how you can make an impact even after the start appointment, and which crewmembers in your practice play a role during these stages of the process.

Learning Objectives:

• Identify the pre- and post-exam stages of the New Patient Process.
• Evaluate your intake process to maximize sales and marketing opportunities prior to the New Patient Exam.
• Recognize the importance of the start appointment and treatment follow up towards internal marketing to promote future production.

• Consultant: Informed Image, LLC